Internship in Sydney – CX / Customer experience Intern

Looking for one CX / Customer experience intern for a 6-month internship in Sydney

Start Date:  July 2019 –

Australiance Talent, the recruiting arm of Australiance is assisting its Australian and international clients to source and hire permanent and internship positions.

1. Company description:

Industry/Product/Service: shipping products and services

Target Market: National pick-up and delivery services for SMEs through franchisee network and e-commerce platform

Office Location: Sydney

This dynamic company based in Sydney is looking for an ambitious marketer that speaks e-commerce fluently to support the Marketing Manager in CX: User interface, User experience and Customer Experience.


2. Responsibilities/Missions:

The new intern will apply the experience and interface of the new system from a customer and franchisee operator perspective.

Together with the team, you will strategize the transition of existing customer into their new shipping and e-commerce platform launching December 2018.

Your main responsibilities will be to assist and support in:

  • Working and performing the interface of the new system/platform of the company from a customer and franchisee operator perspective.
  • Supporting all customer experience initiatives to drive CX measurement
  • Understanding and prioritizing the work needed to ensure our client exceed expectations of customer satisfaction
  • Navigating through new designs, communications, brand challenges, documentation to help smooth the experience of existing customers into our client’s new technology
  • Participating to the overall digital marketing strategy of the company’s website


3. Applicant Profile and Competencies/Technical Skills:

  • Creative thinking to develop innovative solutions for day-to-day challenges facing customers
  • Excellent written and oral communication skills
  • Be both a team player and an autonomous person
  • Excellent positive customer service skills
  • Outstanding organizational, problem solving, and communication skills
  • Great CRM/Digital marketing/e-commerce/CX academic skills and professional experience are highly regarded


4. Length and Benefits

  •    Length: 6 months preferred
  •    Start date: July 2019
  •   Monthly Allowance: AUD 1,500


5. How to apply:

  1. 1. Fill in our application form with the reference “CX 0319
  2. We will then review your resume and cover letter and assess it against other applicants
  3. We will ask you to perform a case study to complete within 3 days
  4. We will contact you to set up a face-to-face (or Skype) interview
  5. If successful, you will be asked to provide us with two referees to conduct a reference check
  6. We will liaise with your school/university to sign an internship agreement
  7. Finally, we will assist you to come to Sydney so you can experience the services we offer to young professionals.


Apply now!

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