Are you highly organised and have the ability to connect the dots? Are you passionate about the entrepreneurial ecosystem and want to be at the forefront of startups with growth ambitions into Asia?
As Community & Operations Manager you will build and maintain a thriving and vibrant community within Haymarket HQ (HHQ) and the broader network. You will deliver the member journey, assisting a community of determined entrepreneurs to foster a productive and collaborative culture that help us achieve our goals.
HHQ is a not-for-profit organisation, so you’ll be faced with limited resources but have plenty of chances to demonstrate and expand your capabilities. This opportunity is for someone ready to take the lead in setting the foundation for HHQ. You will be the main primary customer interface, responsible for supporting members, fostering a coworking community and overseeing the upkeep of space facilities.
What you get to do
To start with you will learn about our community and startup ecosystem. You will be responsible for managing existing member requests and needs; and acquiring new members. We will show you how HHQ operates and soon you will be running it, including but not limited to, facilities management, systems management, office support, revenue and expense control, cleaning and maintenance of the space.
We are community driven with you at the centre of owning the relationships with our internal members and the broader community. You will be guided as you set, drive and execute on the delivery of our members’ journey and continue to evolve it in collaboration with the team.
Besides supporting and nurturing the community, including facilitating networking and connection opportunities, you will be curating, coordinating and delivering exceptional quality events which range from meetups, launches, cross cultural innovation programs to hackathons and more. HHQ was the venue for the inaugural TEDxHaymarket think.act.evolve!
You will in time become an expert in supporting our internal and external communication channels including Slack, Facebook, Twitter, Instagram, LinkedIn and website. As you gain confidence in your ability to deliver in a dynamic and changing environment you will identify and implement continuous improvement processes and procedures.
There are lots of growth potential to prove what you are capable of, including the ability to step up and help lead if you prove you’re ready.
You are someone who enjoys helping and connecting people and have a natural affinity for entrepreneurship. You are also energetic, outgoing and have a positive attitude. You are highly organised and can somehow juggle numerous competing priorities while maintaining attention to detail and quality.
Working in a small team you are willing to pitch in; and embrace the diversity of work and people that you will come across. As a strong communicator, you enjoy hosting and attending internal and external events. It is critical that you believe in and can deliver excellent client service experience at all interactions.
Experience in managing social media channels and bilingual in an Asian language would be a plus.
You will be rewarded by working alongside accomplished entrepreneurs and investors that all share an ambition to grow into Asia. You can play a role in their journey by wanting to be part of something transformative.
Email [email protected] attaching your resume and a cover letter sharing why you’re right for this role, your passions or anything else to show who you are. Subject line: Community & Operations Manager.